As Senior Vice President of Strategy, I was in charge of day one readiness for the Home and Security division of Fortune Brands during a spin-off. My challenge was dealing with weak team players from the original company, which caused me to seek advice from an outside party regarding our IT solutions. After speaking to a large firm, who wanted to do a massive and expensive study, I knew I needed to engage someone who could be responsive to act as a sounding board on what we had in place.
I solicited OPT Solutions to take a look at some of the conclusions the current team had suggested. I was extremely impressed with Laura’s comfort level, general IT expertise and ability to sort through what I felt was quite a daunting task. Laura was quickly able to identify potential issues and dig in to be sure they were adequately covered for day one readiness. She was also able to identify issues that needed to be teed up for system improvements going forward.
Miriam Van De Sype
Senior Vice President of Strategy
Fortune Brands Home & Security
Pantek had several high priority projects that, lacking a CIO, were not getting attention. In addition, a target IT architecture had not been developed. OPT Solutions was engaged to provide an interim retained CIO. A target architecture was created based on our growth plans and our need to be more efficient. The new architecture minimizes duplication of customer data and creates those efficiencies. Laura also worked with my team to identify billing and customer service requirements and coordinated a software evaluation.
Laura served as outsourced project manager for our firm, responsible for needs analysis, RFP development, and vendor selection. We achieved outstanding results and would not have done so without her guidance.
Phone system selection project for insurance agency.
Evarts Tremaine Flicker Company
After our executive team set aggressive growth plans, we focused on identifying the changes necessary to support that growth. Laura was brought in to make recommendations on our internal and client practices relating to software reselling and implementations. We have already begun implementing recommendations. I am now confident that as our sales increase, we know what needs to occur within the organization to support the growth and continue our culture of customer service excellence.
President and CEO
After several challenges with IT service levels, I decided we needed insight from an outside expert. OPT Solutions interviewed our management team to understand the business strategy and existing issues. Laura and her team identified risks and provided recommendations for revising our IT organizational structure, as well as for changes to processes and technology.
The outside fresh perspective was very helpful and we continued to work with OPT in an advisory capacity.
International Data Management
Laura communicated well with all levels of our organization. She was able to quickly assess and document what was required in order for us to meet our deadlines. Her flexibility and ability to work independently were very helpful at a time when we were all working hard to meet aggressive deadlines.
Assisted controller with the business processes required to in-source financial department. Also advised controller on implementation of POS systems project.
Food and Beverage Controller
Laura's engagement was to assess how we might leverage technology to meet corporate growth plans. She and her team did a comprehensive review of our current state, including staffing and processes. She recognized our rapidly changing business conditions. Not only did we accept her recommendations but requested her participation in the implementation as interim CIO.
I have been impressed with how much Laura was able to accomplish. We have a stronger outsourced data center, accomplished on an aggressive timeline and with limited staffing. She set in place a foundation for policies and procedures, including standards within IT. As a result, we now have a much stronger IT environment that can support our projected growth and acquisition strategy.
Executive Vice President
Supply Chains Solutions Company
As a growing company, the differences in approaches and skill levels within our scientific management team was making it more and more difficult for the executive team to prioritize and manage our product development projects. Laura interviewed our executives and managers and customized a training program on project management to our needs.
This program was well received by the participants and is critical to our company's ability to manage and allocate human resources in order to fulfill our commitments to our partners and our shareholders.
Laura worked on standardizing our client consulting process, including business process flows and project management tools tailored to our core process. She identified ways to make our work more efficient while still allowing for client-specific differences. This process also gave us a jump start on better pricing models. We now find it much easier to communicate the process we will deliver to our clients. Our business this year is up 60%.
Shaker Consulting Group