Dear {!firstname},

In this issue, we talk about three tips to help your organization prepare for the economic recovery.

Keep your eyes on our website. Phase I of a redesign is complete, and Phase II is in progress. Look for more details on our services.

Feel free to forward this to others who may find this newsletter helpful.

Sincerely,

Laura Pettit Rusick
OPT Solutions, Inc.
www.optsolutionsinc.com

A couple weeks ago, I had an opportunity to hear an economic update from a Federal Reserve Bank economist. While the numbers are far from fabulous, most seem to agree we are on the road out of recession.

Have you reduced employee counts and canceled or delayed capital projects? Do you lack the bench strength and infrastructure to support significant customer and revenue growth? Here are three tips for getting your house in order now:

1. If you haven't yet taken advantage of the slower business cycle to make the day-to-day processes in your company more efficient, start now. Increase productivity so initial growth can be absorbed by existing employees. Inefficient process examples:


• Your employees record their time on paper or in Excel. Others enter the data into payroll, into project tracking systems and then again into client billing systems.
• A lab order is faxed in. Then a coordinator searches for the patient. If information is missing or unreadable, the referring physician is called. Patient and order information are then entered into the lab system.
• New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system.
2. Assess your IT function. Are the people, processes and technology ready to support significant growth?

READ MORE>>>

Copyright © 2010 by Laura Pettit Rusick.

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